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<p class="Body"><b>"Specialists in turning complex problems into manageable
solutions"</b></p>
<p class="Body">Heywood Business Analysts is an IT software development
company focusing on banking and financial institutions. Heywood's
competitive edge is a proven track record for providing technical solutions
to premier, global banks and blue chip companies in the Southern African
region. Heywood has achieved this through understanding clients' business
complexities as well as utilising a strong team with the requisite depth,
skill and knowledge required to create on-time software solutions to
business problems. <br>
<br>
In the seven years of operational excellence Heywood has grown
well-established customer relationships with more than 46 clients, of which
42 represent global and local banks. Today Heywood is able to collectively
provide seven service variations with a compliment of ten unique products,
which has assisted in achieving the company's primary objective: to grow and
strengthen presence in Southern Africa through innovative new services and
products.<br>
<br>
<b>Heywood Solutions </b><br>
<br>
<b>Heywood's expertise comprises industry-specific solutions in: </b></p>
<p class="Body">· Banking </p>
<p class="Body">· IT Outsourcing </p>
<p class="Body">· Technical Consulting </p>
<p class="Body">· Modular Banking Components </p>
<p class="Body">· System Integration </p>
<p class="Body">· Strategic MIS Reporting </p>
<p class="Body">· Data Warehousing </p>
<p class="Body">· Banking Compliant System Controls </p>
<p class="Body">· Support & Maintenance </p>
<p class="Body"><b>The company focuses exclusively on: </b></p>
<p class="Body">· Treasury </p>
<p class="Body">· Operations</p>
<p class="Body">· Forex</p>
<p class="Body">· Reserve Bank</p>
<p class="Body">· Risk </p>
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<p class="Body">Heywood materialized from the
internationally established Citibank Group in 1996 when,
founder and managing partner, Christopher Strangways-Dixon
was seconded by the global giant to assist in setting up the
Treasury and Risk IT Solutions for Citibank SA. Within four
years of operation the company had not only bridged a
marketplace gap but had also, through in-depth knowledge and
expertise of banking procedures, requirements and system
integration, formed working relationships with 65% of banks
in South Africa.<br>
<br>
Several years later, Heywood has become Citibank SA's IT
partner and the company of choice to more than 46 global and
local banking institutions. Creating a module specifically
for reserve bank reporting, Heywood has since implemented
its complex backend system integration into numerous banking
systems.</p>
<p class="Body">Based on this unique model, Heywood is
currently credited with designing and developing more than
ten highly sought after financial solutions and tools as
well as providing unparallel service excellence to more than
85% of the South African banking market.<br>
<br>
<b>Our Vision</b><br>
<br>
To be the leading IT outsource partner of choice to the
financial sector whilst providing high-quality and
innovative technical solutions with superior personalised
customer service. </p>
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</p>
<p class="Body"><b>Our Mission</b><br>
<br>
To expand and grow market share in the SADC region through
our unique technical service solutions, whilst maintaining
the integrity and individual attention that we have
consistently provided to each of our clients.</p>
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</p>
<p class="Body"><b>Core Competencies</b><br>
<br>
Our proven track record of meeting world standards has
enabled us to provide premier global banking solutions on an
international platform. </p>
<ul>
<li>Understanding banking business & processes<br>
<br>
</li>
<li>Understanding of banking technology <br>
<br>
</li>
<li>Proven track record of implementing complex backend
system integration solutions<br>
<br>
</li>
<li>Continually developing & striving to improve banking
modules <br>
<br>
</li>
<li>Middleware design </li>
</ul>
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<br>
<b>The People<br>
<br>
</b>Heywood's commitment to personal growth and development
is one of our highest priorities and we therefore place
strong emphasis, as well as encouragement on furthering our
people's fields of expertise. Heywood currently, employs
five teams of development specialist with particular focus
on Treasury, Operations, Forex, Central/Reserve Bank, Risk
Management, System Integration, Data Warehousing and
E-Commerce. <br>
<br>
Heywood staff attributes:</p>
<ul>
<li><span class="Body">Emphasis on staff retention.
Heywood has had a very high retention of staff over the
past 5 years. This adds considerable value to the
service performance of the company. <br>
<br>
</span></li>
<li><span class="Body">Strong complimentary team
synergy. <br>
<br>
</span></li>
<li><span class="Body">Retained intellectual capital and
experience from past projects. </span></li>
</ul>
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</p>
<p><b>Skills & Methodologies:</b></p>
<ul>
<li><span class="Body">Heywood staff comprises a strong
technical skills area with international exposure to
business processes in banking, operations, forex,
regulatory reporting, risk & e-commerce. <br>
<br>
</span></li>
<li><span class="Body">Heywood's core group of
consultants are specialists in all areas of banking. <br>
<br>
</span></li>
<li><span class="Body">Our consultants follow a
functional & strategic concept of being involved in the
entire project life cycle, from design to deployment, as
well as system testing. This ensures:</span> <br>
<br>
<ul>
<li>User requirements fit <br>
<br>
</li>
<li>Solutions implemented<br>
<br>
</li>
<li>Development time<br>
<br>
</li>
<li>Quality of project<br>
<br>
</li>
<li>Budget </li>
</ul>
<p><br>
</li>
</ul>
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</p>
<p class="Body"><b>Partnerships & Alliances </b></p>
<p class="Body">In order to provide the most comprehensive
range of services to our clients, Heywood has formed several
strategic partnerships and alliances where synergy has
improved the quality of service. These include:</p>
<ul>
<li>Auditing Companies<br>
<br>
</li>
<li>Management Consultancies<br>
<br>
</li>
<li>Hardware & Complementary Software Providers<br>
<br>
</li>
<li>Other Banking Technologists </li>
</ul>
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</p>
<p class="Body"><b>Heywood Service Ethics</b></p>
<p class="Body"><b>"A Culture of Teamwork" </b></p>
<p class="Body">Teams are formed laterally throughout the
organisation on a per project basis. We recognise that the
quality of our solutions is directly related to the
synergistic abilities of our project teams and so team
selection criterion focuses on intellectual ability and
complementary personal qualities. By using project teams,
Heywood works to keep its organisation dynamic, its
hierarchy flat and its reporting and communications paths as
informal and direct as possible. </p>
<ul>
<li>Heywood's growth business model is based on offering
superior service.<br>
<br>
</li>
<li>Company growth & market share have been largely
based on service excellence.<br>
<br>
</li>
<li>The company mission is service focussed.<br>
<br>
</li>
<li>Long-term client relationships are formed through a
partnership culture.
</li>
</ul>
<p class="Body"><b>Procedures:</b></p>
<ul>
<li>Quality control, consistency and reliability:
through implementing rigorous project procedures &
documentation standards.<br>
<br>
</li>
<li>Knowledge of client: service excellence is
synonymous with client knowledge.
</li>
</ul>
<p>This is achieved through: </p>
<blockquote>
<ul>
<ul>
<li>Sophisticated client database support system<br>
<br>
</li>
<li>Retention of staff<br>
<br>
</li>
<li>Specific banking knowledge & skills<br>
<br>
</li>
<li>Development teams - improves solution &
ensures continuity<br>
<br>
</li>
<li>On-going internal service audits </li>
</ul>
</ul>
</blockquote>
<p class="Body"><b>People:</b></p>
<ul>
<li>Highly skilled & qualified staff<br>
<br>
</li>
<li>Strong emphasis on retention, training and
incentives<br>
<br>
</li>
<li>Strong emphasis on empowerment policies </li>
</ul>
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</p>
<p class="Body"><b>Heywood Business Model</b></p>
<p class="Body"><b>Focus:</b> To be the preferred IT banking
outsource partner.</p>
<p class="Body">The Heywood business model is based on a
long-term relationship with the client, which means emphasis
is placed on:</p>
<ul>
<li>Long term strategic alliances & partnerships.<br>
<br>
</li>
<li>Design & development of high quality systems that
will be supported by Heywood.<br>
<br>
</li>
<li>Development based on a modular banking concept,
where new tools and banking modules can be easily
integrated & added to.<br>
<br>
</li>
<li>Continued research & development. </li>
</ul>
<p class="Body"><b>Approach:</b></p>
<p class="Body">All banking systems are designed based on a
specific needs analysis ensuring best fit user requirements</td>
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