Heywood ensures a client specific system of post-implementation support that encompasses all aspects of annual maintenance (dependent of level required) that includes:

  • Upgrades
  • Telephonic assistance

Heywood also use a unique in-house developed system specific to a client’s solution suite (SLA specific) and provides the ability to manage:

  • Calls logged
  • Predefined milestones
  • Escalations
  • Feedback & reports