Heywood ensures a client specific system of post-implementation support that encompasses all aspects of annual maintenance (dependent of level required) that includes:
- Upgrades
- Telephonic assistance
Heywood also use a unique in-house developed system specific to a client’s solution suite (SLA specific) and provides the ability to manage:
- Calls logged
- Predefined milestones
- Escalations
- Feedback & reports
Contact: support@heywood.co.za